↩️ Return Policy
This Return Policy governs the rules for refunding purchased products, services, subscriptions, and digital content on the life-balance.guru platform in accordance with applicable EU and German law.
1. Right of Withdrawal
According to Directive 2011/83/EU, consumers have the right to withdraw from a purchase within 14 days without giving any reason. This applies only to services or goods for which access has not yet been provided or activated.
2. Limitations on the Right of Return
Digital products (eBooks, videos, courses, PDFs) that have already been accessed are not refundable if the user has agreed to waive their right of withdrawal.
Refunds for consultations or webinars that have already taken place will not be issued.
3. Refund Procedure
In case of a valid cancellation, we will process the refund within 14 days using the same payment method originally used.
4. How to Submit a Return Request
Email us at life.balance.platform@gmail.com with the subject “Refund Request” and include your order number, purchase date, and reason for the request (optional). You may also use the contact form on our website.
5. Exceptions
- Gift certificates are not refundable or exchangeable for cash.
- Services that have already been fully performed before the cancellation request are non-refundable.
6. Policy Updates
We reserve the right to modify this policy. The most up-to-date version will always be available on this page.
📌 Frequently Asked Questions (FAQ)
Can I request a refund for an online course I’ve already started?
Unfortunately, digital content is not refundable after activation if you have agreed to waive the right of withdrawal.
How quickly will I receive my refund?
We process refunds within 14 days using the original payment method.
What if I placed an order by mistake?
Contact us immediately. If the service has not yet been activated, a refund may be possible.
📋 Important to Know Before Purchase
- Please read the Terms & Conditions and Privacy Policy before making a purchase.
- By completing your order, you acknowledge that digital content becomes non-refundable once access is granted.
- You agree to waive the statutory right of withdrawal for digital services, in accordance with §356(5) BGB.
🤝 For Partner Services
- We adhere to the EU Consumer Rights Directive and German Civil Code (BGB) regarding online service returns.
- Our policies are designed to be fully transparent and comply with PayPal, Stripe, and other third-party payment service requirements.
- Return and cancellation policies are clearly visible before the final purchase step and confirmed by the customer.
This section also includes:
- Privacy Policy
- Cookie Policy
- Terms & Conditions
- Impressum – Legal Notice
- Barrierefreiheit – Accessibility Statement
🧭 Please refer to all platform documents and policies to use our services with full confidence and clarity.
📧 If you have questions about this return policy, please contact us at life.balance.platform@gmail.com or via our Contact Form.